{"id":17821,"date":"2026-06-17T10:51:57","date_gmt":"2026-06-17T10:51:57","guid":{"rendered":"https:\/\/www.hotelcerana.com\/faq\/"},"modified":"2026-06-18T07:10:16","modified_gmt":"2026-06-18T07:10:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotelcerana.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions about the Cerana Relax Hotel<\/redux><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Location, spa, Aufguss, facilities and everything that makes your holiday in Madonna di Campiglio special<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We\u2019ve compiled here the questions our guests ask us most often, to help you picture your stay even before you arrive. <\/p>\n

From our location opposite the Spinale Cable Car<\/strong> to the two different spas<\/strong> with wellness treatments included, from rooms steeped in the scent of the forest to seasonal amenities: if you can\u2019t find what you\u2019re looking for among these answers, drop us a line or give us a call \u2013 we\u2019re just a message away.
We\u2019ve compiled the questions our guests ask us most often here, to help you picture your stay even before you arrive. <\/p>\n

From our location opposite the Spinale Cable Car<\/strong> to the two different spas<\/strong> with wellness treatments included, from rooms steeped in the scent of the forest to seasonal amenities: if what you\u2019re looking for isn\u2019t among these answers, drop us a line or give us a call \u2013 we\u2019re just a message away.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Where is the Cerana Relax Hotel located, and why is its location considered one of its key strengths? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It is one of the most sought-after locations in the resort: in winter you can return to the hotel on your skis<\/strong>, leaving your equipment in the ski room<\/strong>, whilst the centre, with its shops and restaurants, is just a short walk away. All around lies the forest<\/strong>, whose fragrant breeze enhances your stay and offers peace and coolness.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it true that you can ski right up to the hotel entrance? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Thanks to its location right next to the slopes of the Madonna di Campiglio ski area<\/strong>, opposite the Spinale cable car, at the end of the day you can ski right down to the hotel door and leave your equipment in the ski room<\/strong>. No shuttle buses, no transfers: the slope is part of the hotel. That\u2019s why so many skiers come back here season after season.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How many spas are there, and what is the difference between them? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We have two separate spas, both included in your stay<\/strong>.
The Adults Only Sky Spa<\/strong>, on the fifth floor, is situated on a picturesque rooftop with an outdoor infinity hot tub<\/strong> and a 360\u00b0 view of the Dolomites, featuring textile-free areas, reserved for those seeking peace and privacy.
The Family Spa<\/strong>, on the other hand, is designed for spending time together: a heated indoor pool with a counter-current swimming system, a whirlpool, a sauna, a Turkish bath, sensory showers and a relaxation area open to both adults and children. Two distinct approaches to wellbeing, one for couples and one for families.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is Aufguss? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The Aufguss<\/strong> is a sauna ritual in which a master pours balls of ice, scented with natural essences, onto the red-hot stones, releasing fragrant steam through choreographed movements. At the Cerana Relax Hotel, it is a daily feature, included for all guests<\/strong>, with scents that change every day and takes place in the panoramic Sky Spa. It is an experience that few hotels in Madonna di Campiglio offer every day and at no extra cost<\/strong>, open
to non-residents too, subject to booking.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What does it mean when it says \u2018wellness is included in the price\u2019? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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This means that at the Cerana Relax Hotel, you don\u2019t pay extra for things that are usually charged as extras elsewhere. The price of your stay includes unlimited access to both spas<\/strong>, the daily Aufguss<\/strong>, sound relaxation sessions with Tibetan bells and gongs<\/strong>, the scrub in the Turkish bath<\/strong> and steam treatments. The only services subject to an additional charge are massages and personalised beauty treatments<\/strong> (using Comfort Zone<\/em> products), which can be booked at reception. It\u2019s a \u2018no surprises\u2019 approach that we value highly.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is the Cerana Relax Hotel eco-friendly? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. The hotel is nestled in the woods<\/strong> and has made sustainability a concrete commitment, as detailed in the \u2018Friends of the Environment\u2019 section: a focus on energy consumption, waste reduction and respect for the alpine ecosystem of the Adamello Brenta Nature Park<\/strong> that surrounds Madonna di Campiglio. This philosophy is also evident in the choice of natural materials used to furnish the rooms and suites.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What local benefits are included with the DoloMeet Card? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Every guest receives the DoloMeet Guest Card<\/strong> free of charge \u2013 the regional card for Madonna di Campiglio, Pinzolo and Val Rendena. It includes free parking and transport within the valleys of the Park, activities organised by the APT, discounts at participating shops and sports facilities, as well as the services offered by the Trentino Guest Card (museums, castles, public transport). For an additional fee, it can be upgraded to the DoloMeet PASSion<\/strong>, which adds access to the ski lifts in Madonna di Campiglio and Pinzolo.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is there anything special for those who like to treat themselves to a different sort of break? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. When you return from a day on the slopes or on the trails, you can treat yourself to some time to yourself on the two terraces<\/strong> equipped with sun loungers and tables, where you can enjoy the forest breeze with the Dolomites in the distance, or relax at the bar<\/strong> with a tasting of local grappas and spirits<\/strong> accompanied by dark chocolate. These little pleasures make an evening at the Cerana Relax Hotel an experience, not just a stay.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are pets allowed? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No. For organisational and hygiene reasons, the Cerana Relax Hotel does not accept pets<\/strong>, even though we love them very much. If you are travelling with your pet, it is best to contact us so that we can discuss possible options in the area together.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do you get to the hotel and where can you park? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Madonna di Campiglio is easily accessible by car; from the A4 motorway, take the Brescia Est exit and then follow the signs to the resort. We have a free outdoor car park right in front of<\/strong> the entrance and two covered garages available for a fee<\/strong>. For those arriving by train or plane, we can arrange a dedicated transfer<\/strong> from the station or airport, to be arranged at the time of booking.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions about the Cerana Relax Hotel Frequently Asked Questions Location, spa, Aufguss, facilities and everything that makes your holiday in Madonna di Campiglio special We\u2019ve compiled here the questions our guests ask us most often, to help you picture your stay even before you arrive. From our location opposite the Spinale Cable Car […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"folder":[],"class_list":["post-17821","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.hotelcerana.com\/en\/wp-json\/wp\/v2\/pages\/17821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hotelcerana.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hotelcerana.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hotelcerana.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hotelcerana.com\/en\/wp-json\/wp\/v2\/comments?post=17821"}],"version-history":[{"count":1,"href":"https:\/\/www.hotelcerana.com\/en\/wp-json\/wp\/v2\/pages\/17821\/revisions"}],"predecessor-version":[{"id":17822,"href":"https:\/\/www.hotelcerana.com\/en\/wp-json\/wp\/v2\/pages\/17821\/revisions\/17822"}],"wp:attachment":[{"href":"https:\/\/www.hotelcerana.com\/en\/wp-json\/wp\/v2\/media?parent=17821"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.hotelcerana.com\/en\/wp-json\/wp\/v2\/folder?post=17821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}